Billing Terms and Conditions

 

At Ozralyn, we make it a point of honour to offer our customers a simple, fast and completely secure shopping experience.

1. Accepted payment methods

We accept the following payment methods:

International bank cards: Visa, Mastercard, American Express, Discover, JCB,
E-wallets: Apple Pay, Google Pay

2. Payment process

Payments must be completed at the time of purchase. In the event of payment refusal or failure, the order will be automatically cancelled and you will be notified by email.

Validation & confirmation: once the payment has been accepted, you will receive an order confirmation email containing all the details of your purchase.

3. Security and data protection

The security of your personal and banking information is our top priority:

-Advanced SSL/TLS encryption
-Strict compliance with the international PCI DSS standard
-Anti-fraud protection and real-time monitoring

We do not store your credit card or payment details.

4. Pricing & Currency

All prices listed are in Australian Dollar (AUD).

5. Refunds & Chargebacks

In the event of an approved return or refund, the amount will be credited back to the same payment method used at the time of purchase. Please note that it may take a few working days for the refund to appear in your account, depending on your bank or card issuer.

6. Fraud Prevention

Ozralyn reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.

Additional identity verification may be requested for high-value transactions.

7. Contact Information

Website name: Ozralyn.com

Company name: Lenvor Limited

Registration number: 78327472

Address: Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, 0000, Hong Kong

Email: info@ozralyn.com

Phone: +33748542278

If you have any further questions, please feel free to check our FAQ.

Customer Service hours:

Monday to Friday, 9:00 a.m. to 5:00 p.m. (GMT+10).

We strive to respond to all inquiries within 1-2 business days.